Skip to content
  • Privacy
  • Terms
Play

On this page

  1. Contact support
  2. Chapter downloads
  3. Your progress
  4. Privacy choices

Help with Kanche

Support

Contact us

Email pak437337@gmail.com for help with the game or questions about your data.

Report a problem

Tell us what happened and how to make it happen again. Include your device model, operating system version and the game version shown at the bottom of Settings. A screenshot or short recording can help explain the problem.

Email support

Chapter downloads

Chapter one is included in the app. Later chapters need an internet connection to download, then stay stored on your device. Chapter films need a connection to stream.

If a download fails, check your connection and try again. Include the chapter and any message shown if you contact us.

Your progress

The iOS app saves your progress on your device. Account sign-in and cloud saves are disabled in this release. Deleting the app or clearing its data can remove that progress.

Privacy choices

On iPhone and iPad, Game analytics is off on first launch. You can enable or disable it in Settings. Turning it off stops analytics collection on that device. The privacy policy opens from the same screen.

The iOS app does not use session replay. The browser game and website have separate analytics choices, described in the privacy policy.

For questions or requests about your data, email pak437337@gmail.com.

© 2026 KancheHome · Privacy · Terms · Support